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 We accept any item purchased on brands24.eu website that you are not completely happy with within 60 days of receipt. You are required to return to us any unwanted items in clean, unused condition, with original labels, packing, invoice and return form by post at your own cost.  Please note that any items returned without all the barcodes or unused conditions will not be accepted or refunded in full amount.

Link to download Return Form: http://www.brands24.eu/p/1346

Returns Shipping Address: Brands24, Hattalová 12/A, 831 03, Bratislava, Slovakia.


Within the 60 days retutn policy you have the right to exchange the items for any other items in the same or higher value from the offer on brands24.eu website. We guarantee free exchange, no other shipping cost will be applied. Your exchande will be processed within 48 hours after receiving returned  items.

Express Exchange

If you are interested in express exchange,  you can place a new order, pay the order. Your payment will be refunded right after receiving returned items.


Under the 60 days return policy, you may return the unwanted items in exchange for a credit in the value of returned items. Credit will be sent via email and may be applied with new order at any time.

Right to Cancel

If you are in the European Union, under the Distance Selling Regulations, you have the right to cancel your contract with us and return your items by post within 14 calendar days from the you received your (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products). Order cancellations must be placed in writing per post or to shop@brands24.eu., stating your order number. In this case, we will provide a full refund of the cost of the item and original delivery charge.  We do not refund the return shipping costs. Refunds will be credited to your bank account within 14 days of receipt of your return.

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